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**SHAH ALAM, 25 MARCH 2024 –** Flexi Parking’s 4 million app users can now request on-demand, on-site Connected Roadside Assistance anytime, anywhere, thanks to its direct integration with Bateriku.com, Malaysia’s number one Connected Roadside Assistance Solutions Provider. The new auto assistance feature, branded as Flexi Assist, offers on-demand, on-site services in the event of a vehicle emergency. Accessible through the landing page of the Flexi Parking app, available services include battery replacements, jump-starts, tire replacement, fuel top-up (in case you run out of fuel), vehicle unlock (in case you lock yourself out of your car), and even vehicle towing. Upon tapping the Flexi Assist button, users are presented with a list of services. Once the required service is selected, users will be asked to provide their vehicle’s location, with the option to include additional information like nearby landmarks and their vehicle’s color. Fulfillment services are handled by Bateriku.’s dynamic and sustainable ecosystem, centralized through its 24/7/365 Contact Centre. The Contact Centre communicates with users to verify the information provided before dispatching assistance, ensuring help is received within 30 to 45 minutes. Bateriku nurtures a dynamic and sustainable ecosystem uniting its BHERO (frontline gig technicians to serve vehicle owners), BPRENEUR (retail outlets to support Bateriku’s services), and BBUDDY (trusted workshops and auto part merchants) to fulfill demand anytime and anywhere. Both companies are homegrown – with Flexi Parking, the pioneering parking payment app, extending its coverage to 38 local municipal councils across 8 states, while Bateriku operates nationwide with close to 200 Bateriku Pitstop retail outlets, 1,000 trained BHERO technicians, and 3,000 BBUDDY workshops, including trusted partners such as the Petronas AutoExpert chain of workshops. “This strategic partnership marks a significant milestone in urban mobility solutions, addressing the challenges faced by vehicle owners nationwide. By blending parking payment and auto assistance functionalities, Flexi Parking and Bateriku offer vehicle owners unparalleled convenience and peace of mind while navigating the country’s roads,” said Mr. Lai Thiam Sin, CEO and founder of Flexi Parking. “With the increasing number of vehicles on the road, it is crucial for Bateriku to make roadside assistance services easily accessible to vehicle owners nationwide via API integration with customer-facing platforms such as the Flexi Parking app,” commented Azarol Faizi Bin Zakaria Ansari, CEO of Bateriku. “We are privileged to be offering our nationwide roadside assistance solutions directly to Flexi Parking users, and we are committed to delivering an awesome customer experience at all times,” he added. **About Flexi Parking** Flexi Parking is a leading parking payment app offering convenient, cashless parking solutions to drivers in urban areas across multiple states. With its user-friendly interface and innovative features, Flexi Parking simplifies the parking experience, enabling users to effortlessly find and pay for parking spaces. The app covers more than 38 municipalities in various states, including major cities like Kuala Lumpur, Shah Alam, Subang Jaya, and Johor Bahru. Flexi Parking also provides additional features, such as paying for parking compounds, EV charging, and motor insurance. **About Bateriku** Bateriku.com aspires to disrupt and digitalize the automotive industry through Connected Roadside Assistance Solutions. Established in 2014, Bateriku. has served over 1.2 million customers, offering end-to-end battery replacement services and roadside assistance, including tire replacement, fuel top-up, and towing services.

20 Feb 2025

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